Imprint

Regulation on Online Consumer Disputes / No. 524/2013

Under applicable law, we are obliged to inform consumers of the existence of the European Online Dispute Resolution Platform, which can be used to resolve disputes without having to go to court. The European Commission is responsible for setting up the platform.
You can find the European online dispute resolution platform here: https://ec.europa.eu/consumers/odr

Requirements & Obligations of the Legislator and the Supervisory Bodies and Authorities

Obligations under the Interstate Broadcasting Treaty

In the case of journalistic-editorial content, i.e. when providing content with opinion-forming quality, such as a blog, a person responsible for the respective content must also be named in accordance with Section 55 RStV. Insofar as such or comparable content(s) are contained on the websites of CS-Chromatographie Service GmbH, the owners Helmut, Marcel & Sven Römer are to be regarded as responsible in accordance with § 55 RStV.

Obligations for Online Retailers and Online Service Providers

Since January 9, 2016, companies that offer goods and/or services (also) to consumers must refer to the EU-wide online dispute resolution platform (ODR platform) with a clickable link in accordance with the ODR Regulation. This obligation also applies regardless of whether the retailer wishes to participate in the dispute resolution procedure or not.

Link to the German OS Platform:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=DE

Duty to Provide Information in Accordance with § 36 and § 37 VSBG (Consumer Dispute Resolution Act)

On February 1st, 2017, a further obligation will be added, as the rest of the Consumer Dispute Resolution Act will then also come into force and new information obligations have been included in Sections 36 and 37 VSBG.

Act on Alternative Dispute Resolution in Consumer Matters (Consumer Dispute Resolution Act – VSBG)

There is no obligation to provide information pursuant to Section 36 General Information Obligation for CS-Chromatographie Service GmbH, as it employed ten or fewer people on December 31st of the previous year.

§ Section 37 requires the appointment of an arbitration board; this obligation has been fulfilled by CS-Chromatographie Service GmbH with references to the arbitration board.

Duty to Provide Information on the Right of Withdrawal

Customers can revoke their contractual declaration in writing (e.g. letter, fax, e-mail) within 14 days without giving reasons. The period begins after receipt of this instruction in text form, but not before conclusion of the contract and also not before fulfillment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations pursuant to § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods shall suffice to comply with the revocation period. The revocation is to be sent to:
CS-Chromatographie Service GmbH, Marcel & Sven Römer, Am Parir 27, 52379 LangerweheTelephone +49 2423 / 40493-23Fax +49 2423 / 40493-49, E-Mail info@cs-chromatographie.de

Consequences of Revocation

In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return the service received in whole or in part or only in a deteriorated condition, you may have to compensate us for the value. This may mean that you must nevertheless fulfill the contractual payment obligations for the period up to the revocation. The period begins for you with the dispatch of your declaration of revocation, for us with its receipt.

Special Notes

The right of withdrawal for services expires prematurely if the contract has been completely fulfilled by both parties at your express request before you have exercised your right of withdrawal. On request, we will be happy to send you a sample withdrawal letter by e-mail for your free use.

Liability for Content

The contents of our pages have been created with the greatest care. However, we cannot assume any liability for the accuracy, completeness and topicality of the content. As a service provider, we are responsible for our own content on these pages in accordance with § 7 (1) TMG (German Telemedia Act) and general laws. According to §§ 8 to 10 TMG, however, we as a service provider are not obliged to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general legislation remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a specific infringement. As soon as we become aware of such infringements, we will remove this content immediately.

Liability for Links

Our website contains links to external third-party websites over whose content we have no influence. Therefore, we cannot accept any liability for this third-party content. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal content was not recognizable at the time of linking. However, permanent monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement. If we become aware of any legal infringements, we will remove such links immediately.

Copyright

The content and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution and any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use. Insofar as the content on this site was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.